The etech Diaries
The etech Diaries
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Etech is really an equivalent chance employer. The workforce comprises of folks with numerous numerous function and everyday living activities.
The ability to think on your own ft in a quick-paced environment the place messages about chat, get in touch with and electronic mail appear fast and furious;
From workers augmentation or modest devices update assignments to full turnkey automation design and style/Create assignments, E Tech team has the correct people today, know-how, and marketplace practical experience to deliver for you personally.
instruction applications: creating and employing powerful instruction plans for new hires and current workers.
Etech has unfold to three international locations, with seven U.S destinations, one particular nearshore, and two offshore. With in excess of 160 million voice interactions, 40 million chat & e-mail interactions, and fifty four million quality checking evaluations each year, Etech has the flexibleness and scalability to partner with companies of all sizes.
Bellsouth can make a decision to close its internal simply call Middle asset in Nacogdoches, Texas 2003
accountable for creating long run, temporary and interval amount forecasts as well as capability options for a number of contact forms determined by client input and historic facts using spreadsheet templates, statistical modelling software together with other resources.
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e., "first phone resolution"), and stop future issues Each time feasible by educating our Clients and reviewing their accounts. you'll oversee all troubles to resolution, even if delegated to other teams.
the opportunity to Assume on your feet in website a fast-paced environment in which messages in excess of chat, get in touch with and electronic mail come rapid and furious;
creating approach performance report on each day / weekly / month to month foundation to Screen the performance charts to the internal (functions) & exterior customers.
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the chance to multi-endeavor answering quite a few chats/calls and navigating effortlessly concerning the two mediums.
On occasion, as directed via the HR Manager, may well inform new employees of adverse final results been given leading to termination. guide with internal arrest notification.
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